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Shipping and Returns

Shipping Policy:

  1. Orders will be processed and shipped within 1-3 business days after the payment is received.
  2. All orders will be shipped via standard ground shipping unless otherwise specified.
  3. Shipping rates will vary depending on the size and weight of the order and the destination.
  4. We are not responsible for any delays in shipping due to circumstances beyond our control, such as weather conditions or carrier-related issues.
  5. Customers will be notified via email or phone if there are any issues with their order or if the delivery date needs to be rescheduled.
  6. Customers are responsible for providing accurate shipping information. Any additional fees incurred due to inaccurate information will be the customer's responsibility.

Return Policy:

  1. All glass items are non-refundable and non-returnable, except in the case of damage or defects.
  2. Customers must inspect their orders upon delivery and report any damages or defects within 24 hours of receipt.
  3. In the event of damage or defects, customers must provide photographic evidence to support their claim.
  4. We will provide a replacement or refund for damaged or defective items.
  5. Shipping and handling fees are non-refundable.
  6. Custom orders or special requests cannot be returned or refunded.
  7. We reserve the right to refuse any returns or exchanges that do not meet the above criteria.
We'll Need Only 4 Stages
of Glass
Project sketching
and calculations